Refund & Billing Policy

Last Updated: January 24, 2026

Groupie Refund & Billing Policy

Last Updated: January 24, 2026

This Refund & Billing Policy applies to all payments made to Groupie Connect LLC d/b/a Groupie (“Groupie,” “we,” “us,” or “our”) for access to and use of the Groupie platform and services.

This policy is incorporated by reference into the Terms of Use.

1. Billing Overview

Groupie offers subscription plans, usage-based services, and optional add-on purchases, including SMS and MMS credits. All pricing, plan details, and included features are disclosed on our website or within the platform at the time of purchase.

By submitting payment, you authorize Groupie to charge the payment method on file in accordance with your selected plan.

2. Subscription Plans

Subscription fees are billed in advance on a recurring basis (monthly or as otherwise stated).

Your subscription will automatically renew unless canceled prior to the renewal date. You are responsible for maintaining a valid payment method on file.

Failure to process payment may result in account suspension or termination.

3. SMS & MMS Credits

Plan-Included Credits

Some subscription plans include a monthly allocation of messaging credits.

  • Rollover Plans:

    Unused plan-included credits roll over to the next billing cycle only while the subscription remains active and in good standing. Rollover credits do not accumulate indefinitely and may be subject to caps or expiration limits.

  • Non-Rollover Plans:

    Unused plan-included credits expire at the end of the billing cycle.

If a subscription is canceled, downgraded, paused, suspended, or terminated, all unused plan-included and rollover credits are forfeited immediately, unless otherwise required by law.

Add-On / Purchased Credits

Credits purchased separately from a subscription plan:

  • Are non-refundable

  • Have no cash value

  • Are non-transferable

  • Expire twelve (12) months from the date of purchase unless otherwise stated

Credits are deducted at the time a message is submitted for delivery, regardless of whether the message is ultimately delivered.

4. Refund Policy

All fees, subscriptions, and credit purchases are final and non-refundable, except where required by law or in cases of verified billing error.

Refunds will not be issued for:

  • Unused credits

  • Undelivered messages

  • Account suspension or termination due to policy violations

  • Failure to cancel a subscription prior to renewal

  • Carrier filtering or message blocking beyond Groupie’s control

5. Billing Errors & Disputes

If you believe you were charged in error, you must notify Groupie within seven (7) days of the charge by contacting [email protected].

We will investigate valid billing disputes and issue corrections where appropriate.

Initiating a chargeback without first contacting Groupie may result in account suspension or termination.

6. Price Changes

Groupie reserves the right to change pricing, plans, or credit rates at any time. Any material pricing changes will be communicated in advance through the platform or via email.

7. Account Suspension & Termination

If your account is suspended or terminated for violation of the Terms of Use, Messaging Compliance & Anti-Spam Policy, or applicable law:

  • All remaining credits are forfeited

  • No refunds will be issued

8. Contact Information

For billing questions or disputes, contact:

📧 [email protected]

Groupie Connect LLC d/b/a Groupie

111 Thomas Powell Blvd

Farmingdale, NY 11735